URGENT PET CARE
We are a full-service small animal veterinary clinic in Rockwall, Texas. We provide urgent care, emergency triage, surgery, in-house diagnostics, and overnight hospital care for dogs & cats.
We operate on a waitlist & triage basis. This means that patients are seen in order of medical urgency, regardless of what time they arrive or how long they have been waiting. WE DO NOT SCHEDULE APPOINTMENTS FOR THIS REASON. You will be placed on our waitlist during specified times but wait times should still be expected. We appreciate your patience!
Please review our current policies as outlined below:
*PLEASE CALL US FIRST AS WE MAY UNABLE TO ACCOMMODATE WALK-INS IF OUR WAITLIST IS FULL*
Patients on our waitlist will take priority. We are typically unable to accommodate walk-ins if our waitlist if full.
*ONLY CONTACTLESS VISITS AVAILABLE*
This means no humans in the building at this time! No exceptions. We appreciate your patience and understanding! We are happy to refer you to hospitals that provide in person visits.
Please call us first to ensure that we have availability on our waitlist to see your pet!
Online check-in is required to reserve your place on our waitlist.
We do not monitor the parking lot so we rely on you to alert us that you have arrived. Please stay in your vehicle!
*WAITLIST TIMES ARE NOT GUARANTEED*
Our waitlist is dynamic & subject to change based on caseload. Patients are treated based on medical urgency. This will prolong wait times as we will treat critical patients first, regardless of waitlist times.
Our mission is to help pets when they need us the most: after-hours and during weekends. We strive to provide quality medicine with complete transparency about costs, expectations and treatment outcomes.
At Rockwall Urgent Vet, we operate on a triage basis. This means that patients are seen in the order of medical urgency, regardless of what time they arrive or how long they have been waiting. We do not schedule appointments for this reason. We do require an online check in prior to your arrival, as this will expedite the process.